Refund policy

RETURN & REFUND POLICY

At Ellorae, we want you to love every order. If something isn't right, we'll make it right.

30-DAY RETURNS

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging. For hygiene reasons, opened or used personal care and beauty products cannot be returned unless they arrived damaged or defective.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund - no return shipping required.

HOW TO START A RETURN

Email us at elloraebeauty@gmail.com with your order number and the reason for your return. If your return is approved, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card issuer may need additional time to process and post the refund.

ORDER CANCELLATIONS

You may cancel your order free of charge within 12 hours of placing it, as long as it has not yet shipped. Email us as soon as possible with your order number.

LATE OR MISSING REFUNDS

If you haven't received an approved refund after 10 business days, first check with your bank or card provider. If the issue persists, contact us at elloraebeauty@gmail.com and we will resolve it promptly.

CONTACT

Questions about returns or refunds are answered at elloraebeauty@gmail.com. We respond within 24-48 hours on business days.