Shipping policy

SHIPPING POLICY

Thank you for shopping with Ellorae. Here is everything you need to know about how we get your order to you.

ORDER PROCESSING

Orders are processed within 1-3 business days (Monday-Friday, excluding US holidays). You will receive a confirmation email with tracking information as soon as your order ships. During launches, promotions, or holiday periods, processing may take an additional 1-2 business days.

SHIPPING TIMES (UNITED STATES)

Standard shipping: 7-12 business days after processing.

Please note that delivery estimates begin from the day your order ships, not the day it is placed. Tracking updates may take 2-4 business days to appear after you receive your shipping confirmation.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase. We regularly run free-shipping offers - any active offer is applied automatically at checkout.

TRACKING YOUR ORDER

Every order includes tracking. Use the link in your shipping confirmation email to follow your package. If your tracking has not updated for more than 7 business days, contact us at elloraebeauty@gmail.com and we will investigate right away.

DELAYS, LOST, OR STOLEN PACKAGES

Occasionally carriers experience delays outside of our control (weather, peak season, customs). If your order is significantly delayed, lost in transit, or marked delivered but not received, email us within 30 days of your order date - we will work with the carrier and make it right with a replacement or refund where appropriate.

INCORRECT ADDRESS

Please double-check your shipping address at checkout. If you notice an error, contact us within 12 hours of placing your order and we will correct it before shipment. We cannot be responsible for orders shipped to an incorrectly entered address after dispatch.

QUESTIONS

We are happy to help at elloraebeauty@gmail.com. We respond within 24-48 hours on business days.